Several InfoSoup problems seem to be resolved this morning (May 16).
- In a library, locally held items are once again sorting to the top of the item list.
- Material type based scopes (DVD, Music, etc.) are now working properly.
However, while locally held items are sorting to the top of the item list, the remaining items are still not being alphabetized. We're continuing to work with Innovative on resolving this issue.
We're experiencing an issue in InfoSoup with items not showing up when you choose to search only a subset (scope) of the collection, such as DVD & VHS & Blu-Ray or Music (all formats). Some items are not showing up in this search, even though they should be included as a part of the scope.
We've opened a call with Innovative to investigate. We're still trying to define the problem, but it appears that the problem is only occurring with material type scopes and not location based scopes. As far as I can tell, searching only your library's collection should still include the appropriate items.
We've opened a call with Innovative to investigate. We're still trying to define the problem, but it appears that the problem is only occurring with material type scopes and not location based scopes. As far as I can tell, searching only your library's collection should still include the appropriate items.
The latest Sierra patch seems to have fixed both issues with the display of items in InfoSoup. Items that are owned by your library should now be displaying at the top of the list, and the brief display should also be properly displaying attached items.
UPDATE: It looks like there are still problems with items owned by your library displaying at the top of the list. We've reopened a call with Innovative to investigate. 5-14 11:51 AM.
UPDATE: It looks like there are still problems with items owned by your library displaying at the top of the list. We've reopened a call with Innovative to investigate. 5-14 11:51 AM.
Sierra update 1.1.1_1 was installed this morning. If you logged in before 8:30 AM, you may need to restart Sierra to update your client to the latest release. (The Software Release is listed in Sierra under Help and About.)
If Sierra takes a long time to load and does not display that it is downloading jar files, you may need to close out the login screen and log in again.
My apologies for the short notice. While I would normally give much more notice, because of all of the problems with InfoSoup it seemed important to install the patch as quickly as possible, and I wasn't able confirm the installation until quite early this morning.
In addition to the patches in this release, there was a small update to the display of the icons. You'll notice that they now have text displayed. This is something that Sierra libraries have been asking for since last summer. I hope that this will make it easier for new staff to start using Sierra.
-Gerri
If Sierra takes a long time to load and does not display that it is downloading jar files, you may need to close out the login screen and log in again.
My apologies for the short notice. While I would normally give much more notice, because of all of the problems with InfoSoup it seemed important to install the patch as quickly as possible, and I wasn't able confirm the installation until quite early this morning.
In addition to the patches in this release, there was a small update to the display of the icons. You'll notice that they now have text displayed. This is something that Sierra libraries have been asking for since last summer. I hope that this will make it easier for new staff to start using Sierra.
-Gerri
Innovative is planning to install an update tomorrow, Tuesday, May 14, to resolve our InfoSoup issues caused by the last Sierra update.
There will be no downtime associated with the update. The update is expected to complete by 9 AM tomorrow, after which new jar files will be downloaded to update the Sierra client.
-Gerri
There will be no downtime associated with the update. The update is expected to complete by 9 AM tomorrow, after which new jar files will be downloaded to update the Sierra client.
-Gerri
We're currently experiencing two issues in InfoSoup after the latest update to Sierra:
- Attached items are not sorting properly. Inside a library, a library's own items should be listed at the top of the attached items. Innovative is aware of the issue and is working on a fix.
- In some cases, attached items are not displaying on the brief record screen. While we're still working on defining the problem, it appears that any time the first bib record doesn't have any attached records, then no attached records will display for the rest of the bib records on that screen. We've opened a call with Innovative and they are investigating this problem.
-Gerri
The Sierra update was completed this morning (Tuesday, May 7) around 10 AM. A few libraries have reported that InfoSoup is no longer moving their materials to the top of the list. We've opened up a call with Innovative and will let you know as soon as we have more information.
Update (5-8-2013). Innovative has confirmed this issue and is working on a fix. We will let you know as soon as this issue is resolved.
-Gerri
Update (5-8-2013). Innovative has confirmed this issue and is working on a fix. We will let you know as soon as this issue is resolved.
-Gerri
The Sierra update will still be installed this morning, but will finish later than expected. There will be no downtime, and the update is expected to cause no delay in processing.
Once it's finished (which we now expect to be about 10:30 AM), the Sierra client will need to be restarted to update to the latest version. This can be done as soon as it's convenient for your library.
-Gerri
Once it's finished (which we now expect to be about 10:30 AM), the Sierra client will need to be restarted to update to the latest version. This can be done as soon as it's convenient for your library.
-Gerri
Sierra will be updated from R65 to *R1.1.1 on Tuesday, May 7 starting around 7 AM. There will be no downtime during this process. We expect the update to be complete by 9 AM. Once it's finished, OWLS staff will send out an announcement. At that time, any Sierra sessions already open should be restarted in order to update the local Sierra client to the new version.
For libraries who open after the update, it will take a bit longer to log into Sierra than usual.
*Innovative has changed the numbering scheme for Sierra to scheme that is more industry standard.
For libraries who open after the update, it will take a bit longer to log into Sierra than usual.
*Innovative has changed the numbering scheme for Sierra to scheme that is more industry standard.
Sierra R65 was installed at 8:00 AM this morning. If you logged in prior to 8:00 AM, please log out and log back in when it's convenient to download updates for the new release.
(If you're not sure when you logged in, you can go into help and about to see the software release number.)
If you experience any problems with the new update, please contact the OWLS office.
-Gerri
(If you're not sure when you logged in, you can go into help and about to see the software release number.)
If you experience any problems with the new update, please contact the OWLS office.
-Gerri
