Holdshelf clearing problem

This morning, there was a glitch, and a library cleared the holdshelf for the entire system. This shouldn't be possible, as originally the system was configured to prevent this. But now I see that something has changed, and individual library logins have the option of clearing ALL instead of just their individual location.

This means that when you clear your holdshelf, there will likely be nothing on it, since it's already been done. I'll be sending your list of cleared items to you as soon as possible. This will take some time, but I hope to have it done yet this morning. Once that's finished, I'll be contacting Innovative to remove the ALL location from the clear the holdshelf mode.

If you have questions, please give me a call.

-Gerri