Items appearing on paging list before the "not needed before" date

We've been getting more and more calls about items that can't be checked in to trap a hold. Almost invariably, they turn out to be holds with a "not needed before" date that are showing up on the paging list before their time. It does appear that these are not frozen holds, as the system prevents patrons from freezing holds on available titles.

A call has been placed with Innovative about this. In the meantime, if a hold can't be trapped, check to see if a "not needed before" date has been placed in the hold.