Item to fill hold never arrives?
Occasionally, items are trapped to fill a hold, but never arrive. Of course, when this happens, the item hold has changed from a bib hold to an item hold, and no other item will fill the hold. Your patron can end up waiting for an item that doesn't arrive, while other patrons holds are filled.
If this happens, you'll need to intervene to fix the problem. First, make sure you've given the item enough time to arrive. We'd recommend waiting three weeks - that should be plenty of time for the item to arrive. Once this time has passed, cancel the patron's hold, then re-place the item, and move them up to number one in the queue. (Since an item had already trapped to fill their hold, they were clearly at the top of the queue at one time.)
If you have questions, or would like assistance, just call the OWLS office.
If this happens, you'll need to intervene to fix the problem. First, make sure you've given the item enough time to arrive. We'd recommend waiting three weeks - that should be plenty of time for the item to arrive. Once this time has passed, cancel the patron's hold, then re-place the item, and move them up to number one in the queue. (Since an item had already trapped to fill their hold, they were clearly at the top of the queue at one time.)
If you have questions, or would like assistance, just call the OWLS office.
