Slowness issue in Millennium appears to be resolved
As of this afternoon (Tuesday, March 9), the slowness issue in Millennium circulation appears to be resolved.
Thanks to everyone who sent in examples of slowness in Millennium circulation. We received lots of good examples from OWLSnet librarians, listing exactly what happened, with what patron, and when. This was very helpful in troubleshooting the problem. After we provided this information to Innovative, they were able to make a change that fixed the problem.
The problem appeared to be closely related to the holds database. When checking out or adding holds to patron accounts with more than a few holds, the system would pause for several seconds, sometimes as many as 15.
If you have any questions or comments about the issue, or if you continue to experience the problem, please let me know.
-Gerri
Thanks to everyone who sent in examples of slowness in Millennium circulation. We received lots of good examples from OWLSnet librarians, listing exactly what happened, with what patron, and when. This was very helpful in troubleshooting the problem. After we provided this information to Innovative, they were able to make a change that fixed the problem.
The problem appeared to be closely related to the holds database. When checking out or adding holds to patron accounts with more than a few holds, the system would pause for several seconds, sometimes as many as 15.
If you have any questions or comments about the issue, or if you continue to experience the problem, please let me know.
-Gerri
