June 2010 Archives
We're still dealing with several problems in the Millennium client, most likely related to the upgrade to 2009B. Innovative is aware of these, and is working on them. Here are the issues most likely to be affecting your library. (More details are available in the OWLSnet Manual at http://owlsnetmanual.pbworks.com/New-Releases-and-Upgrades.)
- Libraries are experiencing periodic freezing when accessing item or bibliographic records. The update today was installed in an attempt to fix this problem.
- My Lists has stopped working at least three times since the upgrade. No data was lost as far as we can tell, but we're not sure why it keeps stopping.
- Several libraries have reported that there have been times they were unable to access their paging lists in Millennium Notices. They received an error message of "Failed to retrieve information from the database.
R2009b includes a number of enhancements to My Lists in InfoSoup.
- It's now much easier to add an item to a list from the full record.
- Lists can be renamed
- Items can be moved from one List to another.
Tomorrow, June 16, Innovative will be installing a few updates to our system. These updates are intended to address a problem we're experiencing with the Millennium client stalling for a few seconds when attempting to access an item record.
There will be no downtime required for this update, and there should be no impact on performance. However, after the update, the Millennium client will need to download new jar files the first time a library logs in on each computer.
Just wanted you to know!
There will be no downtime required for this update, and there should be no impact on performance. However, after the update, the Millennium client will need to download new jar files the first time a library logs in on each computer.
Just wanted you to know!
If you're printing out the OWLSnet Directory, the following page has
changed and should be updated:
*Page 14 LEN Lena Public Library - Mandy's name has changed
*Page 14 LEN Lena Public Library - Mandy's name has changed
After the upgrade to R2009b, you may find that your printers are not working properly while printing holdshelf slips and transit slips. If so, resetting the printer settings in Millennium for these slips should solve the problem. Instructions to configure your printer settings are in the OWLSnet manual at:
http://owlsnetmanual.pbworks.com/Using-Print-Templates
Accessing the manual requires the extranet login and password. Please call the OWLS office you have any questions.
-Laura
http://owlsnetmanual.pbworks.com/Using-Print-Templates
Accessing the manual requires the extranet login and password. Please call the OWLS office you have any questions.
-Laura
Because of the upgrade, there is now a VIEW button in Clear Holdshelf
along with the CLEAR button.
The procedure for clearing the holdshelf has not changed; to clear the holdshelf, you must click the CLEAR button. While the VIEW button is the default, you will still have to choose the CLEAR button to clear your holdshelf.
Choose CLEAR, not VIEW.
The VIEW button allows staff to view the items ready to be cleared from the holdshelf before actually clearing it. When you click on View, you will get a summary and a list of items ready to be cleared. You can view more information about the hold by selecting a hold and then right clicking or clicking on the Hold Detail button. Please contact me if you have any questions.
The procedure for clearing the holdshelf has not changed; to clear the holdshelf, you must click the CLEAR button. While the VIEW button is the default, you will still have to choose the CLEAR button to clear your holdshelf.
Choose CLEAR, not VIEW.
The VIEW button allows staff to view the items ready to be cleared from the holdshelf before actually clearing it. When you click on View, you will get a summary and a list of items ready to be cleared. You can view more information about the hold by selecting a hold and then right clicking or clicking on the Hold Detail button. Please contact me if you have any questions.
At 5:30 PM, Tuesday June 8, the InfoSoup server was upgraded to Millennium R2009B. The upgrade took about an hour, and almost everything appears to be working well. (The one exception is High Demand Holds. Not only was it mysteriously renamed, it also doesn't work. A call has been placed with Innovative.) Note: As of June 9, High Demand Holds is working, although it's still named Hold Thresholds.
If you want to know more about this release, a R2009B page has been created in the OWLSnet manual. You can use it to see what enhancements are coming, or might be possible, and to view the status of any problems we've encountered with the new release.
If you want to know more about this release, a R2009B page has been created in the OWLSnet manual. You can use it to see what enhancements are coming, or might be possible, and to view the status of any problems we've encountered with the new release.
If you're printing out the OWLSnet Directory, the following page has
changed and should be updated:
*Page 17 MAT Mattoon-Hutchins Community Library - Hours have been updated.
*Page 17 MAT Mattoon-Hutchins Community Library - Hours have been updated.
