Missing holds when clearing the hold shelf

A couple of libraries have recently reported that they occasionally find items on their holdshelves that should have been on the clear holdshelf report, but were not.  If this happens to you, please let Laura at the OWLS office know as soon as possible.  She's been working with Innovative to fix the problem, and thought it had been resolved. 

When you contact Laura, make sure you include all of the information you can, including the barcode of the item and whether or not the item still has a pick up by: date.