InfoSoup: October 2008 Archives
If your patron doesn't receive an email after attempting to reset their PIN, it's likely that there is a problem with their email account. It could be typed wrong, an invalid account, or there could be a temporary problem with their email provider.
If your patron calls because they didn't receive an email, make sure you confirm their email address. Feel free to re-set their pin for them when you're on the phone with them.
If your patron calls because they didn't receive an email, make sure you confirm their email address. Feel free to re-set their pin for them when you're on the phone with them.
The "Forgot Your PIN?" feature has officially been added to InfoSoup. Patrons can now reset their own PINs if they have an email address associated with their patron account. View the screencast for a quick demo of how it all works or try it for yourself on the My Account page in InfoSoup.
