OWLSweb Home  OWLSnet Home OWLSnet is a network of access and innovation from the Outagamie Waupaca Library System
Updated: August 21, 2013

go iconInfo To Go: Who to Call for Help

Technical support provided to NFLS member libraries. OWLS member libraries should refer to the OWLS Who to Call list.

NOTE: If you have a question related to InfoSoup or Millennium, you can email it to the OWLSnet Help list.

Computer Software

Issue Contact Notes
Deep Freeze John NFLS office staff assist with installation and use
eScan John NFLS office staff assist with installation and use

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Electronic Resources

Issue Contact Notes
Ancestry, Tumblebooks Evan Report problems with these databases to Evan
FirstSearch Anne Report problems with FirstSearch to Evan
OverDrive John Report problems with OverDrive to John

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Email

Issue Contact Notes
accounts & passwords Patty See Email Services
client software John Contact NFLS office for software installation or troubleshooting
training John NFLS office staff can provide training in using client software and email effectively
email is down Dave Call Dave if email is not working for anyone at your library

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InfoSoup/Sierra

Issue Contact Notes
cataloging Cataloging Dept. Email OWLSnet Help list with any cataloging or database questions or call cataloging staff at APL
circulation Laura Support available for holds, circulation, and patron accounting
closed days Patty Notify OWLS with any closed days
custom reports Laura Patty can provide statistical, weeding, or patron reports
inventory Patty Equipment, software, training and report generation available
offline circulation Patty, Laura Gerri can also provide support for offline circulation
on-site training Laura
Laura can provide circulation training
patron registration Laura Our focus is on maintaining systemwide consistency and standards
standard reports or notices Patty Reports are generated by OWLS and emailed by OWLS
supplies/barcodes Patty See Order OWLSnet Supplies for more information
InfoSoup web opac Gerri Evan can also help with InfoSoup questions

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Sierra Peripheral Hardware

Issue
Contact
Notes
barcode scanner orders Julie See Order OWLSnet Supplies
receipt printer orders Julie See Order OWLSnet Supplies
spine label printer orders John  
signature capture device orders John  
installation John John will arrange for the installation of peripherals; Dave can assist if no one at the NFLS office is available
troubleshooting and repair for barcode and receipt printers John Dave can assist if no one at the NFLS office is available
troubleshooting and repair spine label printers John
Gerri
 
troubleshooting and repair for signature capture devices Gerri  

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Network Infrastructure

Issue Contact Notes
troubleshooting Dave Contact Dave if you can't connect to OWLSnet or the Internet
data circuits Dave All questions regarding data circuits should be directed to Dave
network hardware Dave OWLSnet maintains routers, hubs, and terminal servers
new connections John Policy requires that OWLS or NFLS approve any new connections
cabling John Libraries are responsible; contact John for specifications

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Web Services

Issue Contact Notes
OWLSnet online directory Patty
Evan
Contact Patty if your information needs to be updated
Contact Evan to troubleshoot problems
restricted catalog workstations John Contact John for assistance with workstations using proxy and ini files

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